Survai

AI

Understand the trends in your survey results faster

See recurring topics and shifts in satisfaction with AI-powered analysis. Ask questions about your results in your own language and explore the relevant metrics in charts.

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Ask AI animation (sample data): the question 'Why did eNPS drop in the Sales team?' is typed; using masked, aggregated results, AI answers that eNPS in Sales fell from +38 to +21 over four quarters and that target pressure and workload stand out among comment themes, then draws a bar chart by quarter; the chart is added to the dashboard with 'Add to dashboard'.

Screens are illustrative; data is sample data.

Highlights

AI support from survey creation to results analysis

  • Create a survey draft

    Describe the purpose and tone, and get a draft with a welcome screen, sections, questions and a thank-you screen.

  • Get question suggestions and improve wording

    In Flow Builder, it suggests missing questions and simplifies leading wording.

  • Get suggestions for conditional flows

    It suggests conditions based on your flow; you approve each suggestion.

  • Ask AI

    Ask questions about your results in natural language; get a short answer and a bar chart based on masked, aggregated results.

  • Sentiment and theme analysis

    Each open-ended response is labeled positive, neutral or negative, with up to 3 themes.

  • Identifier removal

    In sentiment and theme analysis, email addresses, phone numbers, ID and employee numbers, links and participant names are removed from the text before it is sent to the model.

Details

Sentiment and theme analysis

See the key themes in open-ended responses

Open-ended responses are labeled as they come in; track themes by frequency and sentiment distribution.
  • Positive, neutral and negative sentiment
  • Up to 3 themes per response
  • Automatic, about 1 minute after submission; themes with fewer than 5 responses are not shown
Sentiment and theme analysis animation (sample employee survey): open-ended comments arrive one by one, and AI gives each a positive, neutral or negative sentiment and theme tags such as Workload, Manager support, Communication and Career development; comments are grouped into theme clusters, and a bar shows the sentiment breakdown for each theme. Sample data.

Survey draft

Start your survey draft with a few sentences

Describe your goal; Survai picks suitable question types, organizes them into sections and suggests conditions where needed. The result is a draft you can edit in Flow Builder.
  • Welcome, section, question and end screens
  • Tone: formal, friendly, neutral, motivating
  • Prompt and draft in your language
Animation of drafting a survey with AI: a day-30 onboarding survey is described, and AI builds a seven-step draft one step at a time: a welcome screen, a 'Team and fit' section, two engagement questions ('I feel like part of my team.' and 'The equipment and access I needed were ready on my first day.'), a 'Which equipment or access was missing?' question that branches from a negative answer, a 0–10 recommendation question and a thank-you screen.

Data protection

Data protection controls for AI processing

Survai uses the Microsoft Azure OpenAI Service in the Sweden (Sweden Central) region, with an EU Data Zone deployment. Microsoft commits not to use customer data sent to this service to train models.
  • Ask AI sees only masked, aggregated results; no sample response text, names or email addresses are sent to the model.
  • Sentiment and theme analysis classifies open-ended comments after identifying information has been removed by automated rules.
  • Questions asking for personal data (e.g. salaries, ID numbers, “who wrote this”) are rejected before being sent to the model
  • On / off per organization and a monthly quota
Animation of removing personal data before sentiment and theme analysis (sample data): the email address and phone number in an open-ended response are masked before anything is sent to AI; the cleaned text goes to Azure OpenAI in the EU data zone (Sweden, Sweden Central), and only a sentiment and theme label comes back.

FAQ

Does the AI use our data to train models?

Survai uses the Azure OpenAI Service; Microsoft commits not to use customer data sent to this service to train models. Processing takes place with an EU Data Zone deployment (Sweden Central).

Does Ask AI see personal data?

Only masked, aggregated results are sent to Ask AI: rates, averages, department rows and theme names. No sample response text, names, email addresses or response IDs are sent; groups with fewer than 5 responses are hidden in this data as well.

What data does sentiment and theme analysis use?

It uses the text of open-ended responses. Before the text is sent to the model, identifiers such as email addresses, phone numbers, ID and employee numbers, links and the participant’s name are removed by automated rules. The analysis runs only for completed responses, in organizations that have AI turned on.

Can we turn AI off?

Yes. AI features are turned on or off per organization. Drafting, question suggestions and Ask AI are limited by a monthly quota; the remaining allowance is shown on screen. Sentiment and theme analysis, which runs in the background, does not count toward the quota.

Other features

Let’s see together how Survai fits your organization

Tell us about your use case, and in a 30-minute call we’ll walk through the survey, reporting and deployment options that suit you.

  • A demo built around your scenarios
  • Hosting in the EU (Azure)
  • Tools that support KVKK processes
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