Understand employee and customer feedback better.

Survai provides tools that help you meet your obligations under KVKK (Turkish Personal Data Protection Law No. 6698): a privacy notice and consent on the survey welcome screen, per-participant consent history, personal data export, anonymization on erasure requests and role-based access. Compliance is achieved together with your organization’s own processes as the data controller; we work through your legal team’s questions with you.

In the cloud deployment, all data and AI processing are kept in Microsoft Azure’s Sweden (Sweden Central) region, that is, within the European Union; backups are copied to the paired region within the EU. Because Azure has no region in Turkey, this constitutes a cross-border transfer under Article 9 of KVKK. For organizations that want to keep their data on their own infrastructure, we plan an on-premises deployment together.

In anonymous surveys, no link between a response and the participant is stored. In analytics screens, comparisons and the PDF report, department, location and filter groups with fewer than 5 responses are hidden on the server side; Ask AI also uses only these masked, aggregated results. In the response list, CSV / XLSX exports and the REST API, values such as department, location or job title that fall into a group with fewer than 5 responses are shown as “Hidden (<5)”; these surfaces are also available only to authorized roles and API keys. These rules reduce the risk of identification but cannot prevent every case on their own. We recommend reminding participants not to share information that identifies them in open-ended answers.

We track who the survey was sent to, whether the invitation was opened and whether the survey was completed, so reminders go only to those who haven’t responded yet. In anonymous surveys, no link between response content and participant identity is stored. Email open data is an approximate indicator, because some email apps block images.

Yes. In addition to department and location, you can define custom profile fields of 9 types, such as text, number, date, single/multiple choice, yes/no, email and phone (e.g. “Work model: Office / Hybrid / Remote”). Filterable fields are used in segments, distribution and analytics breakdowns; during CSV import, columns are mapped to these fields.

Survai uses Microsoft’s Azure OpenAI Service with an EU Data Zone deployment; Microsoft commits not to use customer data sent to this service to train models. The two features work with different data: Ask AI sees only masked, aggregated results, while sentiment and theme analysis classifies open-ended comments after identifiers such as email, phone, ID number and participant name have been removed. AI can be turned off per organization; drafting, suggestions and Ask AI are limited by a monthly quota.

You can start with 23 ready-made templates, including employee engagement (eNPS), monthly employee pulse, onboarding (day 30/60/90), exit interview, 360° manager review, customer satisfaction and NPS, post-support satisfaction (CSAT), and training and event evaluations, or build your own survey with 19 question types.

You can import participants from a CSV or Excel file, send invitations from your own domain or your Microsoft 365 / Google account, and embed surveys in your intranet or website. With signed webhooks and a REST API that uses API keys with configurable scopes, you can push responses into your own systems.

Because every organization’s needs are different, we don’t publish a fixed list price. Quotes are based on the number of users, monthly response volume, AI quota and deployment preference (cloud or on-premises).